Help Center

Frequently Asked Questions

How do I contact Bellxi ?
The Bellxi Customer Happiness Team is your go-to when you need a recommendation, a refund, or just a reason to smile. Seriously, reach out. Even just to say hi.
You can also send us a message here.
Our offices and warehouse are in 11202 Ed Brown Rd Charlotte North Carolina 28273.
 
*Please note that our warehouse is not open to the public.

We offer FREE shipping for all orders.

On average, merchandise is produced and shipped from our facility
 
2 - 4 business days after purchase.
Transit time 5 - 10 days.
 

Bellxi is not responsible for delivery delays due to reasons outside of our control such as carrier delays, severe weather, natural disasters, or strikes. We ship all orders the same day that we provide your tracking information via email. Once a package leaves our facility, we no longer control how your order is handled or where it is sent.

Orders begin processing immediately and ship out within 2–4 business days. Business days are Monday through Friday (excluding holidays). When your order ships from our facility, you will receive an email with a tracking number.

We are rolling out new packaging. There is a chance what you receive might either be mixed or something you've never seen. The goods are no different.
 
For what it's worth, on the new packaging we increased the size of the size chart (pun?), provided a height chart, and have reorganized how we describe weight and cushion to what we believe is an easier-to-understand system. That was based on customer feedback from phone calls, emails, social DMs, actual mail, and some face-to-face meetings.

After your order ships, you will receive an email with tracking information.
You can track your order here.

Indeed you can! If you reach out to us via email at [email protected] or fill out our Contact Us form within one hour during regular business hours, we can change or cancel your order immediately.
As a reminder, our hours of operation are:
Monday - Friday: 9 am - 7 pm Eastern
Weekends: 10 am - 9 pm Eastern
Click on the shopping bag icon on the top right corner of the page at any time to view the items in your cart, including the style, color, size, and quantity added. You can continue shopping to add more products to your bag or click the “checkout” button to proceed to the checkout page. Your bag will update with the cost of your items and let you know how close you are to receiving free shipping.
Feel free to add, edit or remove any items in your bag at any time before proceeding to checkout.
Link to your : Cart
Link To : Checkout
We're sorry to hear that you have not received your order! We first recommend checking your front porch, side door, back porch, garage area, bushes, and mailbox or mailroom to make sure it's not hiding or jammed. It's also possible that your order was mis-delivered to a neighbor.
If you still have no luck locating your package and it's been two days since you received your delivery notification, please reach out to our Happiness Team here who will help to make things right.